Return & Refund Policy
Product purchased from discount-centre can be returned by the original purchaser within 30 days from the date the product was ordered. Any request after 30 days will not be honored. Please make sure to contact us by email [email protected] at first
Return & Exchange Conditions
- Items returned without authorization will not be accepted.
- Items must be returned within 30 days after you receive them.
- All items must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
- When returning or exchanging items, customers must use a shipping method providing tracking information.
- We accept change of mind return, but for change of mind returns, return shipping needs to be paid by buyer side.
General Return Process
- Initiate a return: Please email us at [email protected] with order number and your return reason. Our customer service staff will determine the eligibility for your return request within 24 business hours.
- Ship the item back: If your return is accepted, we’ll send you the return address, as well as instructions on how and where to send your package. (Note: Items returned without authorization will not be accepted). We recommend that you send your return/exchange in a shipping method providing tracking information as well as a signature, because we will not be responsible for lost return/exchange.
- Refund or exchange:when we receive your return/exchange, we will inspect the item in 3-5 working days and then provide a replacement for an exchange or issue a refund
- If the return is due to our problems (such as: incorrect products, quality problems of products), we will provide a full refund for you;
- If the return is due to the buyer’s problem (such as: don’t like/want the item, ordered a wrong product/size), the buyer should pay the return freight.
- No restocking fee to be charged to the consumers for the return of a product.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, the refund will be provided to the original method of payment within 2-3 working days. If you haven’t received the refund within 2-3 working days, please check your bank account again. Then contact your bank or credit card company. It may take some time before a refund is official posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected]
An order may be canceled up until the item is shipped out. For shipped orders, if you do not need it anymore, please contact us to arrange a return.Email: [email protected]
Out of Policy Cases
If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, NIU service team is still available to you, please contact [email protected] for a better solution. If anything is unclear, or you have more questions, feel free to contact our customer support team.
Email: [email protected]
Tel: +1 858-259-6352
Address: Room 233A, 3150 Almaden Expressway, San Jose, CA 95118, USA
Compound Code : CA 95118, USA